Every medical practice is silently drained of revenue by unpaid & aging claims. Insurance follow up is deprioritized, denials pile up beyond their appeal periods, and collectible balances become write-offs. Health XRCM’s AR recovery services are built to reverse that trend to identify every dollar sitting in your accounts receivable, move it via payer channels and put it back into your practice’s cash flow.
We are not replacements. We are extensions of your billing staff. If your aging AR is a few months old or many years old, our recovery professionals dive into each claim to find out why it is unpaid and follow the shortest legitimate path to payment from resubmission and appeals to direct payer negotiation.
Accounts receivable (AR) recovery is the process of discovering, analyzing and recovering healthcare claims that have gone beyond their usual payment cycle and are still unpaid, underpaid or refused. In medical billing, these are usually claims that are 30, 60, 90 or 120+ days past due—where most in-house billing professionals no longer have the time or bandwidth to continue pursuing them.
AR recovery works within the framework of wider medical recovery services and is concerned with:
Health XRCM takes a claim-by-claim, organised method vs a blanket write-off strategy. Not only the big dollar accounts, but every account gets worked.
Your AR is bucketed 30/60/90/120+ days and every open balance is inventoried.
Each claim is checked for why it is unpaid, underpaid, or denied.
The shortest legitimate path to payment: corrected resubmission, appeal, or payer escalation.
Payments are compared to contracted rates and shortfalls pursued.
You see what was recovered, what is in motion, and what is genuinely uncollectible — and why.
As an AR recovery services company in the USA, our methodology is based on the US payer regulations, timely filing restrictions and appeal procedures for both private insurers and government programs like Medicare and Medicaid. We know that each payer has distinct appeal windows, different paperwork requirements and different escalation channels. That’s why we customize our follow-up rather than treating it as one generic procedure.
With our AR recovery services in healthcare, we can help you clear your backlog – whether it’s a few weeks old or has been lying there for more than a year. Older claims need further investigation but many can be recovered years after most billing teams have ceased looking for them.
Not all AR problems are created equal. Some need help with a specific denial category, some need a thorough sweep of every claim over 90 days, some need ongoing AR management embedded into their regular billing cycle. Our AR recovery solutions flex to fit:
The process of finding, analyzing, and recovering claims that have gone past their normal payment cycle — typically 30, 60, 90, or 120+ days — and are still unpaid, underpaid, or denied.
It depends on the payer's timely-filing and appeal windows, which is why we review claim by claim: many balances written off as uncollectible can still be recovered through resubmission, appeals, or direct payer follow-up.
No. We work inside your existing EHR/PM workflow as an extension of your billing staff — no platform change required.
